Opening
Albert Cheng (00:00:00): Growth as the job is to connect users to the value of your product. Growth sometimes gets this reputation that it's just pure metrics hacking. Lenny Rachitsky (00:00:08): You've worked at three of the most successful consumer subscription products in the world. What do you think is the biggest missing piece that people don't get about building a successful consumer subscription product? Albert Cheng (00:00:18): User retention is gold for consumer subscription companies....
The segment is an original transcript moment first. The interpretation should stay attached to what the language actually does.
Low-ego framing
Grammarly was just a product to fix your spelling and grammar because those were the free suggestions. What if we actually sampled a number of different paid suggestions and interspersed them to...
Uses we/us, uncertainty, or learner framing instead of performing authority.
Accept praise cleanly
00 experiments a year and so much more. Lenny Rachitsky (00:02:02): A huge thank you to Erik Allebest, Noam Levinsky, and Jorge Mazal for suggesting topics for this conversation. If you enjoy this...
Accepts praise without shrinking from it or turning it into a performance.
Return warmth
Albert Cheng (00:06:18): Well, that's very flattering, but I appreciate it. Yeah, I grew up playing a lot of piano. My parents were immigrants from Taiwan and I was the oldest kid that they...
Matches the guest's warmth and keeps the social temperature generous.
Accept praise cleanly
Lenny Rachitsky (01:24:52): Here we go. Here we go. 1,800. Okay. Albert, thank you so much for being here. Albert Cheng (01:24:56): Yeah, thank you so much. Lenny Rachitsky (01:24:58): Bye...
Accepts praise without shrinking from it or turning it into a performance.
Ending
Albert Cheng (01:24:22): Yeah, thanks for having me. This was great. You can find me on LinkedIn or Twitter. Not a super active poster, but I read it all the time. If there's something that I said today that resonates with you and you just want to get in touch, trade notes, feel free to reach out. Lenny Rachitsky (01:24:36): And can they play with you on, can they find you on Chess.com to play? Albert Cheng (01:24:39): They can. Lenny Rachitsky (01:24:40): Okay....
The ending reorients from guest intimacy to listener usefulness.