Opening
Daniel Lereya (00:00:00): ... 8:00 PM basically for me is someone that is relentless until he gets this impact, until he validates that this impact is in place. In some cases, doing the biggest impact is not developing another feature, it's about making the current value more accessible. Lenny Rachitsky (00:00:15): You've been at this for eight years, you said there's 250,000 customers at this point. What would you say is the most counterintuitive thing you've learned through this journey of building Monday?...
The opener names the listener's problem first, then makes the guest useful to that problem.
Low-ego framing
Daniel Lereya (00:00:25): We really have an approach of very radical transparency about everything. Before we went public, we actually shared...
Uses we/us, uncertainty, or learner framing instead of performing authority.
Accept praise cleanly
Daniel Lereya (00:04:32): Thank you so much for having me. Lenny Rachitsky (00:04:34): We're going to get into the story of Monday. We're going to...
Accepts praise without shrinking from it or turning it into a performance.
Name the work
that you have. It's about understanding how your customers are going to learn what you built and use it. And, this realization is something that we try very hard to stay on it. And, it's hard, because people...
Names a concrete strength, artifact, or contribution instead of offering generic praise.
Return warmth
Lenny Rachitsky (01:08:37): I appreciate you sharing that. There's a post that I did a long time ago with a coach and it was about imposter syndrome. And she...
Matches the guest's warmth and keeps the social temperature generous.
Low-ego framing
better performance. We'll have less bugs. We'll have more enhancements to," I don't know, "this and this feature," it's not enough. You need to constantly build value, which is pivotal to your customers....
Uses we/us, uncertainty, or learner framing instead of performing authority.