Opening
Lenny Rachitsky (00:00:00): NewBank is bigger than Coinbase, Robinhood, Affirm, SoFi, and Lemonade combined. 80% to 90% of NewBank's growth is through word of mouth. Jag Duggal (00:00:10): We're not trying to be incrementally better, we are trying to be fundamentally different. We want our customers to love us fanatically. Lenny Rachitsky (00:00:18): It feels like NewBank is one of the historically most successful companies that launching new business lines....
The opener starts with biography before advice. That order makes the guest legible as a person before the listener extracts tactics.
Low-ego framing
Jag Duggal (00:00:10): We're not trying to be incrementally better, we are trying to be fundamentally different. We want our customers to love...
Uses we/us, uncertainty, or learner framing instead of performing authority.
Accept praise cleanly
Lenny Rachitsky (00:04:44): I'm even more honored. Thank you for being here. I want to start by sharing just some facts about NewBank that I think are going to blow people's minds.
Accepts praise without shrinking from it or turning it into a performance.
Return warmth
Jag Duggal (01:32:34): Thank you, Lenny. I really enjoyed it. I appreciate it. Very kind words. Best place to find me is probably on LinkedIn, Jag Duggal, a relatively unique name, fairly easy...
Matches the guest's warmth and keeps the social temperature generous.
Carry memory
world summary and really distillation of the essence of strategy and as you mentioned earlier, he's coming on your podcast soon from Roger Martin is Where to Play and How to Win, which I think is a classic....
Returns to something said earlier, proving the conversation has memory.
Low-ego framing
people love, and also that succeed. Is this a goal for every project? And I don't know the strategy, or the one pager. Or is it just implied, "Okay, we're not going to move past this gate if 50%, less...
Uses we/us, uncertainty, or learner framing instead of performing authority.