Opening
Lenny Rachitsky (00:00:00): Watching you operate on Twitter, you're just breaking this wall between the PM and the customer. Jeff Weinstein (00:00:04): The moment the customer felt compelled enough to go out of their way to talk about some problem, that's a unbelievable gift. I will leave a meeting to just get one message back to them. If you're text message friendly with five or 10 of those, you are going to have so much direct signal that is infectious....
The opener starts with biography before advice. That order makes the guest legible as a person before the listener extracts tactics.
Low-ego framing
tle: "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)" date: "2024-07-11" type: "podcast" guest: "Jeff Weinstein" channel: "Lenny's Podcast"...
Uses we/us, uncertainty, or learner framing instead of performing authority.
Accept praise cleanly
Jeff Weinstein (00:02:50): Thank you Lenny of Lenny's Podcast. I knew what to expect, but it's fun to see the first name and the podcast all line up. I...
Accepts praise without shrinking from it or turning it into a performance.
Return warmth
by which we do it. We're not rushing through it. Which another reason I appreciate your podcast as well is let's really get into the details and not be rushed for time. You forget that you have a...
Matches the guest's warmth and keeps the social temperature generous.
Low-ego framing
I would export to anybody, is if you are unsure what to measure, we have this, I don't know if we stole it from somebody else or if we came up with internally, whatever, is just users having a bad day, where...
Uses we/us, uncertainty, or learner framing instead of performing authority.
Accept praise cleanly
Lenny Rachitsky (02:34:30): Amazing. Jeff, thank you so much for being here. Jeff Weinstein (02:34:33): Appreciate it, Lenny. Lenny Rachitsky (02:34:34): Bye...
Accepts praise without shrinking from it or turning it into a performance.