Nan Yu

Linear’s secret to building beloved B2B products | Nan Yu (Head of Product)

Source 2222025-01-3016,802 words

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Source moments

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Opening
Lenny Rachitsky (00:00:00): I think you see in the team at Linear that a lot of people don't see, which is that there's not actually a trade-off between speed and quality. Nan Yu (00:00:06): People talk about this as if there were a trade-off because when they think about speed, the thing they over-index on is rushing or being sloppy. What they should be indexing on is being really competent....

The opener starts with biography before advice. That order makes the guest legible as a person before the listener extracts tactics.

Low-ego framing
Nan Yu (00:00:06): People talk about this as if there were a trade-off because when they...

Uses we/us, uncertainty, or learner framing instead of performing authority.

Accept praise cleanly
DMs are open, so it's all good. Lenny Rachitsky (01:20:36): Amazing. Nan, thank you so much for being here. Nan Yu (01:20:39): Yeah, of course. Thanks, Lenny. Lenny Rachitsky (01:20:40):...

Accepts praise without shrinking from it or turning it into a performance.

Ask with curiosity
now. You have an amazing product for now, but it'll get ugly and bloated." How do you think about avoiding that? I know it's something you spent a lot of time thinking about. Maybe give us a glimpse into some of the...

Turns a moment that could become critique into a question about the guest's thinking.

Low-ego framing
field that someone put in here that's required." There's nine choices. I don't know what any of them meet, so I'm just going to pick one at random. I'm still going to pick the first one. Also, I'm...

Uses we/us, uncertainty, or learner framing instead of performing authority.

Accept praise cleanly
Lenny Rachitsky (01:20:36): Amazing. Nan, thank you so much for being here. Nan Yu (01:20:39): Yeah, of course. Thanks, Lenny. Lenny Rachitsky (01:20:40): Bye,...

Accepts praise without shrinking from it or turning it into a performance.