Opening
Nilan Peiris (00:00:00): Some people focus on conversion rate, like, "I'm going to make this really, really slick." And that's cool. You get a bit more growth. But to get to recommendation, you're going to blow your user socks off. You have to give them an experience they didn't know was previously possible. And when you are in that place of doing something that no one has ever done before, that's when you get it. Lenny (00:00:23): Nilan Peiris (00:03:32): Thanks for having me, Lenny....
The opener names the listener's problem first, then makes the guest useful to that problem.
Low-ego framing
Lenny (00:03:33): So you're chief product officer at Wise, which I don't know if you knew this, but I'm a very happy weekly active user of. To give folks a little bit of context on Wise, could...
Uses we/us, uncertainty, or learner framing instead of performing authority.
Accept praise cleanly
time the guest was ignored, or rejected, and the host was just like, "Nah, no thank you." Now, over 80% as far as I know of bookings are instant bookings, where you just book and it's done, just like every...
Accepts praise without shrinking from it or turning it into a performance.
Accept praise cleanly
Nilan Peiris (01:15:23): Maybe. Lenny (01:15:24): Nilan, thank you so much for being here. We talked a lot about word of mouth. I feel like this episode is going to spread 100% through...
Accepts praise without shrinking from it or turning it into a performance.
Ending
Lenny (01:15:19): All right. Maybe Burning Man, you could see your performance next year. Nilan Peiris (01:15:23): Maybe. Lenny (01:15:24): Nilan, thank you so much for being here. We talked a lot about word of mouth. I feel like this episode is going to spread 100% through word of mouth. Can't wait for people to listen to it. Two final questions. Where can folks find you online if they want to reach out, and how can listeners be useful to you?...
The ending stays curious after the formal conversation is almost done.