Paul Adams

What AI means for your product strategy | Paul Adams (CPO of Intercom)

Source 2402023-10-2615,284 words

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Opening
Paul Adams (00:00:00): This is a meteor coming towards you. This is going to radically transform society. And I think if people don't explore AI properly, it will leave them behind. I'd start with the thing your product does. "What's the core premise behind it? Why do people use it? What problem does it solve for them?" That kind of thing. So, go back to basics. And then ask, "Can AI do that?" And for a lot, the answer is going to be, "Yes, it can." For some it might be, "It can partially do it....

The opener starts with biography before advice. That order makes the guest legible as a person before the listener extracts tactics.

Low-ego framing
g. So, go back to basics. And then ask, "Can AI do that?" And for a lot, the answer is going to be, "Yes, it can." For some it might be, "It can partially do it." And then, maybe for others, "It can't...

Uses we/us, uncertainty, or learner framing instead of performing authority.

Accept praise cleanly
Paul Adams (00:04:26): Yeah, that's nice to hear. Lenny (00:04:28): I...

Accepts praise without shrinking from it or turning it into a performance.

Low-ego framing
tial. Google had done a lot of things at the time that were the first for them. I don't know if they've done them since. But things like, everyone worked in Google Plus was sent to a different building. That...

Uses we/us, uncertainty, or learner framing instead of performing authority.

Accept praise cleanly
Amazing. Paul, you are awesome. Thank you so much for being here. Two final questions. Where can folks find you online if they want to reach out? And how can...

Accepts praise without shrinking from it or turning it into a performance.