Sri Batchu

Lessons from scaling Ramp | Sri Batchu (Ramp, Instacart, Opendoor)

Source 2772023-06-2513,918 words

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Opening
Sri Batchu (00:00:00): I do think there's actually a general path that most B2B companies take and should take. My view is you start off with founder-led sales, the early team needs to know how to actually sell. Then you hire your first couple of salespeople, then you start some very low cost targeted marketing efforts....

The segment is an original transcript moment first. The interpretation should stay attached to what the language actually does.

Low-ego framing
Lenny (00:00:43): Welcome to Lenny's Podcast where I interview world-class product leaders and growth experts to learn from their hard one...

Uses we/us, uncertainty, or learner framing instead of performing authority.

Accept praise cleanly
Lenny (00:01:37): Sri Batchu (00:04:12): Thank you, Lenny. Thanks for having me. I'm a huge fan and I've been following the podcast and the newsletter. So excited to be...

Accepts praise without shrinking from it or turning it into a performance.

Return warmth
Lenny (00:26:54): So mysterious, but I appreciate you sharing what you can. The point about the portfolio of bets is interesting because if you think about it, most...

Matches the guest's warmth and keeps the social temperature generous.

Ask with curiosity
Sri Batchu (00:13:50): We've got an organization today that might evolve and if we get to that topic we can...

Turns a moment that could become critique into a question about the guest's thinking.

Accept praise cleanly
Sri Batchu (01:16:43): Yep, that's it. Thank you. Lenny (01:16:47): All right, Sri, well thank you again so much for being here and for sharing so much. Sri...

Accepts praise without shrinking from it or turning it into a performance.