Tim Holley

Tim Holley (00:00:00): When the CDC mandated face masks in early April 2020, that's when essentially we went to sleep one day with our typical April traffic, typical April sales, and then it was Black Friday overnight. And in part, because nobody knew where to find face masks. Our sellers are incredibly astute business people. And if you had been making wedding dresses, and you know how to sew, and you've got material, and you've got a bit of time, making a mask is quite a simple task....

The segment is an original transcript moment first. The interpretation should stay attached to what the language actually does.

When the CDC mandated face masks in early April 2020, that's when essentially we went to sleep one day with our typical April traffic, typical April sales, and then it was Black Friday overnight....

Uses we/us, uncertainty, or learner framing instead of performing authority.

Tim Holley (00:04:28): Thank you for having me on, Lenny, really appreciate it. Looking forward to it. Lenny (00:04:30): I'm looking forward to it...

Accepts praise without shrinking from it or turning it into a performance.

Lenny (00:24:37): Maybe on this thread going a little nerdier, how do you think about supply constraint versus demand constraint? Is that something that comes up? I imagine maybe it's per category. Tim...

Turns a moment that could become critique into a question about the guest's thinking.

built and things you've learned from building. I think it's one of the, I don't know, maybe top 10 marketplace businesses in the world, somewhere in there. And first of all, I'm curious just broadly,...

Uses we/us, uncertainty, or learner framing instead of performing authority.

1:10:51): Tim, we've talked about growth, culture, surfing, cabins, leadership. Thank you so much for being here. I'm downloading the Nara app right now as we speak. Two final questions. Where can folks find...

Accepts praise without shrinking from it or turning it into a performance.